John Uwumarogie is one of the staff members who familiarised themselves with the machine in Linz. Being a high-voltage electrician, he is particularly qualified for servicing a machine of this kind. When in November 2016 the machine's commissioning began in Dietikon, Switzerland, he joined the manufacturer's service technicians and experts on site to carry out possible service works quickly and competently. In addition, he took part in the machine's first work site operations, for the last time in March 2017.
In mid-march, we were able to reach Mr Uwumarogie in Switzerland to talk about the commissioning of the machine.
Mr Uwumarogie, how did the commissioning of the machine go?
It went very well. The machine has been in service for three months. There have been no major problems. It was of course necessary to carry out some adjustments or repairs from time to time, but the operations were completed successfully.
So, the customer is satisfied with the machine?
Yes, indeed. The problems that occurred were absolutely normal for the commissioning of a new machine. We were able to solve them quickly. This allowed us to ensure the machine's high level of availability.
The machine's commissioning phase was scheduled to take three months, which is more time than for other machines. Why was this decision taken?
In general, the commissioning of a machine takes about ten shifts. Our long years of experience and the close collaboration with the manufacturer make it possible to solve problems, should they occur, and to smoothly integrate the machine into the operator's work flow.
Due to the new drive technology, more time was scheduled for this machine. As a result, the customer could rely on the smooth commissioning and we were able to gain valuable experiences that will benefit the commissioning of machines with E3 technology in future.
Where in Switzerland has the machine been used so far?