Between 2014 and 2020 Plasser & Theurer delivered a total of 45 Multifunctional Track Infrastructure Maintenance Vehicles (MISS) to DB Netz. Once the first vehicle was delivered, Deutsche Plasser took over the support of the fleet of vehicles. Since then, six service engineers are on stand-by 24/7 exclusively for these machines.
DB Netz is very happy with the new maintenance vehicles from Plasser & Theurer. One reason for this is the excellent support they receive from the service team of Deutsche Plasser.
Florian Müller, who together with Peter Hocheder is responsible for the organisation of the six-men team: “Our job started before the first vehicle was delivered. We employed an additional three service engineers for this project, and the whole team received thorough training in Linz.” In order to know the machines inside out, the training included work on the final assembly and involvement in the handover, in addition to the theoretical training. Furthermore, special training was provided on the Palfinger cranes, which are installed on most of the machines as a main device.
The high quality of this training now pays off. Each service engineer is capable of finding a solution to any problems arising and thus keeping the downtimes as short as possible. The organisation of the team is another crucial factor for the success of the project. The six service engineers are distributed over all the regions of Germany to ensure short travel times to the work sites. Furthermore, the customer has direct contacts in the company who will organise any necessary assignments in the shortest time possible.
Since maintenance work is increasingly carried out at night and at the weekends, the service team is of course available during these times. Florian Müller: “Our nighttime support starts at 8.30 pm and finishes at 4.30 am. During the weekend we are on stand-by from Friday 12.00 pm to Monday 7.00 am. For DB Netz this means an exceptionally high degree of certainty. The high availability which has been contractually agreed would otherwise not be possible.”
The last machine of the new MISS fleet was delivered in July this year. The warranty period for each machine is two years, so the Deutsche Plasser service team will be on call for DB Netz until 2022. We will of course continue to be available as a service partner after that.