At the end of September, Poland’s biggest railway fair, Trako 2019, took place in Danzig. Deutsche Plasser participated again this year and was able to engage in many interesting discussions.
Over the last few years, Trako has gone from strength to strength. In 2017, over 16,000 visitors and around 700 exhibitors from 25 countries attended the trade fair.
For this year’s fair, our Polish office decided to focus on three areas.
Expansion of service offering
We used this opportunity to present the expansion of our service offering in Poland. In addition to expanding our team of service engineers, we are also very pleased to have a bigger workshop which enables us to carry out considerably more work locally than before. Furthermore, we have taken a big step towards the digitalisation of our processes. All these measures assist us in looking after our customers better and completing the servicing work more quickly and efficiently. This also contributes significantly to a high availability of the machines.
Hand in hand with the expansion of our service capacities we would like to offer our customers a more tailor-made service, going as far as a 24/7 offering. This service solution allows us to respond flexibly to the wishes and needs of our customers, including customer support 24 hours a day, 7 days a week.
Tamping unit overhaul offer
Our third focus at the trade fair was on our proven and comprehensive programme for tamping unit overhauls with four options. No matter which option our customers choose, we will actively support them. We offer fixed prices without subsequent charges (for major overhauls with original spare parts) as well as an extended warranty.
We are very pleased with this trade fair. We were able to engage in many informative discussions with current and prospective customers and successfully present our three key areas. Personal contact with our Polish customers provided the opportunity to better understand the challenges they face in their day-to-day work. These insights will be utilised in the coming months for developing new and advancing existing solutions.
“For us, Trako was a highly interesting and valuable trade fair. I am delighted about the positive feedback we received from our customers on our work, especially on the recent expansion of our service offering for the Polish market.”
Head of Poland office