No less than 3,062 exhibitors from 61 countries attracted the interest of more than 160,000 visitors. Deutsche Plasser was there too.
At this year’s InnoTrans, we placed the focus on two new offers: The 24/7 Service and our VR tool. Both offers will help us meet our aim to be even closer to our customers and support them even more individually in the future.
Our 24/7 Service enables us to meet our customers’ needs flexibly. From temporary support for an important work site to a permanent 24/7 on-call service: the options are unlimited.
Our VR tool allows us to be virtually even closer to our customers in the future. Our customer service technicians inspect the machine using realistic 3D models, allowing them to solve many problems even more quickly.
Philipp Verheyen, responsible Project Engineer, presented the VR tool at a separate station, attracting a lot of visitor attention. Using a VR headset and a VR controller, trade fair visitors were able to inspect a GAF Track Working Vehicle by Plasser & Theurer and experience this innovative instrument first hand.
“Many visitors wanted to find out how we will use this technology to service track maintenance machines. Their positive reactions to the tool and its intuitive handling were particularly pleasing. This proves that we are on the right track.”
The VR tool is still under development. However, our Customer Service team will soon start using it. Until then, more machines will be digitalised, the tool’s operation will be further optimised and new functions will be implemented step by step. “We are looking forward to using the VR tool in practical operation, as it will take us one step closer to our customers,” explains Philipp Verheyen.
Our new service solution was met with great interest. It allows us to meet our customers’ wishes and needs flexibly - if need be on up to 24 hours on 7 days a week.
“We had many interesting conversations and could explain the concept in detail. In the next months, we will have more in-depth conversations on this topic. We are looking forward to new projects,” says Robert Riquel Stadtlander, Sales Manager.
This year’s InnoTrans has been very positive for us. We had many interesting conversations with our current and potential customers, allowing us to present our trade fair highlights successfully and learn more about the challenges they face every day. We will use these impressions to develop new solutions and optimise existing solutions in the next months.